Contact Customer Service

Cat forum

Contact Customer Service

27 answers

1 messages

marie

Hello, I would like to purchase a propeller (small model) for my ZD150 dispenser. Do you have a contact email address or a toll-free number? Thank you.

Published several months ago

3 messages

coralie

Hello Marie, You can contact our customer service by email using the form available in "My Account", "Customer Service". You can also reach us at 05 54 54 00 24 (free number + call charges). I wish you a good day. Coralie from Zoomalia

Published several months ago

1 messages

nicole

I ordered the birdcage with its stand for €113 and I don't see it on my account.

Published several months ago

1 messages

daniel

I ordered AN AQUARIUM and I don't see it on my account?

Published several months ago

489 messages

zoomalia

Hello, I invite you to contact our customer service directly via your client area or by phone at 0554540024. Have a great day, Hélène from Zoomalia

Published several months ago

1 messages

annie

Hello, I placed an order last Saturday, I paid by bank transfer and it's now Tuesday evening and the order is still pending? Also, the transfer has indeed been debited from my current account. Please let me know.

Published several months ago

489 messages

zoomalia

Hello Annie, I invite you to make a claim regarding this issue from your customer area or contact us at 0554540024. However, an order by bank transfer can take up to 72 hours to be validated. I remain at your disposal and wish you a lovely day, Hélène from Zoomalia.

Published several months ago

1 messages

morgane

Hello, I'm reaching out because I was supposed to receive my order at home today, but I see it's being delivered an hour away from me! What should I do?

Published several months ago

1 messages

donia

Hello, I am looking to return items at my own expense, but I am required to have either a phone number or an email address from you to be able to retrieve the package. What should I do?

Published several months ago

489 messages

zoomalia

Hello Dounia, Regarding this issue, I invite you to file a complaint through your customer area or contact us at 0554540024. Have a great day, Hélène from Zoomalia

Published several months ago

1 messages

danielle

I attempted to pay for my order 35733140 from 12/10/2024 by bank transfer yesterday (which was already a mistake), and I foolishly forgot to mention this order number. You should have received this transfer for an amount of 23.97 euros. I hope you can trace it.

Published several months ago

489 messages

zoomalia

Hello Danielle, To regularize the situation, I have just contacted you directly from your client space. Have a nice day, Coralie from Zoomalia

Modified several months ago

3 messages

evelyne

I placed an order on January 14, 2025. I just called customer service and was told that the order was blocked because I had asked a question about a discount code and hadn't replied to it. However, on January 15, my order was charged? Fortunately, I called, and the person immediately sent an email to expedite my package. Honestly, this is not serious at all. Plus, we never get discount codes, and the shipping fees are higher than elsewhere. It's starting to be too much; I'm thinking of changing my supplier. But thanks to the person I spoke to this morning who unblocked my order for shipment. Evelyne

Published several months ago

489 messages

zoomalia

Hello Evelyne, I understand your frustration and I am sorry for this situation. Indeed, your order was blocked because you requested a modification. As we needed a response from you, we couldn't unblock it until we heard back from you. Regarding the charge, as stated in our General Terms and Conditions of Sale, payment is immediate upon order validation, regardless of its logistical processing. We remain at your disposal for any further questions. Have a great day, Coralie from Zoomalia

Published 2 month ago

1 messages

anissa

I want to return an order but I can't reach you; can you please take the necessary steps? Thank you in advance. Anissa

Published 2 month ago

489 messages

zoomalia

Hello Anissa, I am sorry, but I cannot process this request from the forum. To make a return, it is necessary to open a claim through the dedicated forms on our website. Alternatively, the withdrawal form can be downloaded directly from your customer account. I remain at your disposal if needed. Have a nice day, Coralie from Zoomalia

Published 2 month ago

1 messages

claudine

where can I find the email address for Zoomalia please thank you

Published 2 month ago

489 messages

zoomalia

Hello Claudine, To contact us, I invite you to use the contact forms available directly on our website. You can access them by going to the "My Account" tab, then "Customer Service". We are at your disposal for any questions. Coralie from Zoomalia

Published 2 month ago

1 messages

romain

Hello, could you please provide the phone number to contact the customer service for professionals? Thank you.

Published 2 month ago

489 messages

zoomalia

Hello Romain, To contact us, I invite you to use the contact forms available directly on our website. You can access them by going to the "My account" tab, then "Customer service". The business phone number is also displayed on the site if you prefer to reach us that way. We remain at your disposal for any questions. Have a nice day, Coralie from Zoomalia

Published 2 month ago

1 messages

candy

Hello, I placed my order on February 5th and I have not received my package. I would like to be refunded, please. Sincerely, Mrs. Devaux

Published 2 month ago

489 messages

zoomalia

Hello Candy, I am sorry for this situation. I invite you to contact our customer service so that we can check the status of your order together and find a solution. You can reach us via the contact forms available on our website. See you soon, Coralie from Zoomalia

Published 2 month ago

1 messages

floriane

Hello, I received my package, but the box was completely torn.

Published 2 month ago

2 messages

brigitte

Good evening, I have a large SUREFLAP cat flap that is experiencing a recurring problem with the batteries. Even when I insert new batteries (4 C batteries), there is poor contact that prevents the proper functioning of the cat flap. What do you recommend I do to avoid this poor contact?

Published 2 month ago

1 messages

nathalie

Hello, I would like to know if it is possible to spend all my loyalty points on meals for cats in shelters. I look forward to your response.

Published 1 month ago

489 messages

zoomalia

Hello Nathalie, Yes, it is indeed possible to use your loyalty points for meals for shelter cats. To do this, you must first validate an order by purchasing an item. Then, you will have the option to add your loyalty gifts, including meals. If you need assistance with this process, don't hesitate to reach out to us. See you soon, Coralie from Zoomalia

Published 1 month ago

1 messages

martine

Hello, on February 5, 2025, I ordered cat food and some Hills stews 24 x 82g. I used a few cans of pâté and realized that the packaging was infested with tiny bugs. Needless to say, I threw everything away, there is no way I’m giving infected cans to my pet. Of course, I took pictures before discarding everything, which I can share with you. I have also informed my veterinarian. However, I would like to mention that I have always been very satisfied with my orders from Zoomalia, but this time, my little cat had to bear the consequences. I am awaiting your response.

Published 1 month ago

489 messages

zoomalia

Hello Martine, I am sorry for the situation encountered with the pâté cans. To analyze the situation in more detail and find a solution, I invite you to contact our customer service, who will be able to provide you with all the necessary assistance. Thank you for your understanding, and I remain at your disposal for any other questions. Coralie from Zoomalia

Published 4 weeks ago

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