My Order

2 answers
MURIEL
2 messages
muriel fr
Hello, I placed an order yesterday, and I don't know if my order has already been shipped, but I would like to add something else to my order. Could you please let me know if it's possible? Best regards, Muriel NÈGRO
Zoomalia
489 messages
zoomalia fr
Hello Muriel, Unfortunately, I am not able to check your order from the forum. Currently, it is not possible to add an item to an already placed order. However, if your order has not yet been shipped, you can cancel it directly from your customer account and place a new one with the desired items. If this option is not available, it means that your order has already been processed by the carrier. Do not hesitate to contact our customer service via your customer account if you need further assistance. Have a nice day, Coralie from Zoomalia
Zoomalia
489 messages
zoomalia fr
Hello Marie, I'm sorry but I cannot respond without having access to your order. I invite you to submit your request directly from your customer account, and we will provide you with a response within 24 to 48 hours. I wish you a wonderful day, Hélène from Zoomalia

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